Computer Usage Policies and the “Reply All” Button

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Businesses manage their information technology assets through computer usage policies. Tonya L. Johnson recently provided an interesting post on the American Bar Association site.  Noting the potential for error when “reply all” is selected inadvertently, she wrote that the market research firm, Nielsen, had removed that option from employee email systems.  Ms. Johnson provides a step-by-step guide for Microsoft Outlook 2003, but notes that in more recent versions, only partial removal is possible.  This suggests that solid computer usage policies and appropriate employee training may be the best course of action.